Exploring User Expectations for AI-Mediated Second Language Communication: A Formative Participatory Design Study
This formative study explores how second-language (L2) speakers envision personal AI assistants (PAIAs) supporting face-to-face communication with native speakers. Through participatory sessions with 14 bilingual adults combining scenario generation, role-play, and diagramming, we surfaced preliminary tensions in AI-mediated L2 interaction: managing conversational flow, balancing transparency with naturalness, and navigating context-dependent privacy. Our exploratory findings suggest three candidate mediation patterns (solo, symmetric, and relayed assistance), each with distinct trade-offs that warrant further investigation. We contribute initial design considerations including reply-when-free defaults and role-based privacy profiles, alongside a replicable protocol for eliciting AI behavior expectations. These preliminary insights establish a foundation for future empirical work on PAIAs in multilingual communication contexts.
@inproceedings{Delgado_Solorzano_2026,
series = {CHI EA ’26},
title = {Exploring User Expectations for AI-Mediated Second Language Communication: A Formative Participatory Design Study},
url = {http://dx.doi.org/10.1145/3772363.3799390},
doi = {10.1145/3772363.3799390},
booktitle = {Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems},
publisher = {ACM},
author = {Delgado Solorzano, Cecilia and Singh, Pratyush and Toxtli, Carlos},
year = {2026},
month = Apr,
pages = {1--4},
collection = {CHI EA ’26}
}